Shipping Policy

International Orders

Shipping costs are calculated at checkout based on your delivery address. Where available, you can choose your preferred shipping carrier from the options provided at checkout.

Import duties, GST/VAT, customs fees, and other taxes or charges imposed by the destination country are not included in our product prices or shipping fees.

International customers are responsible for any customs duties, import taxes, GST/VAT, brokerage fees, or other charges that may apply to their order upon importation into their country.

We are not responsible for customs delays, customs clearance times, or additional charges imposed by the destination country.

If your country or delivery address is not available at checkout, please contact us to see whether we can arrange shipping to your location.

 

Domestic Shipping - Israel

We offer shipping throughout Israel. Orders are generally delivered within 4 business days, although delays may occur.

Orders placed through the website are shipped using an external courier service (the “Courier Service”).

Shipping is available to locations serviced by the Courier Service and is subject to the Courier Service’s policies, including any delivery-time commitments.

Domestic Shipping Fees

  • Free shipping on orders of ₪699 or more, per order.

  • For orders under ₪699, the shipping fee is ₪29 per order.

If you would like your order delivered to your workplace, please include the company name and full business address in the shipping notes when placing your order.

If a domestic delivery cannot be completed because the customer refuses to accept the shipment for a reason attributable to the customer, the customer will be charged the original shipping fee plus a ₪30 return handling fee.

Self-Pickup from Our Offices

If the ordered items are in stock, you may collect your order from our offices free of charge, using the company address listed on our website.

Self-pickup must be arranged in advance and collected during office hours, Sunday through Thursday, between 9:00 AM and 3:00 PM.

Exchanges & Returns

You may cancel an order and/or exchange a product within 14 days of receiving the product (or the applicable disclosure document as defined under Israel’s Consumer Protection Law, 1981, whichever is later), subject to the terms of our cancellation policy published on the website.

Products purchased through the website may also be returned directly to our offices. Please bring the invoice included with your shipment when returning an item in person.

Return & Exchange Shipping Fees

  • The cost of returning an order using a courier arranged by the company is ₪50.

  • Exchanges for orders over ₪1,500 are eligible for free courier service, limited to one exchange per order.

To arrange a courier pickup for a return or exchange, please contact our customer service team.

For the avoidance of doubt, if an error was made by the company in fulfilling an order, the replacement will be provided using the same method as the original order—either pickup from our offices or delivery to the address provided by the customer when placing the order.

Customer Service

For questions or assistance, please contact us through one of the following channels:

Phone: +972-52-7202702
Sunday–Thursday, 9:00 AM–3:00 PM  (GMT+3)

Email: sharontchetchik@gmail.com

General Terms

For the purposes of this policy, a business day means Sunday through Thursday, excluding Fridays, Saturdays, days of rest, holiday eves, and holidays. The day an order is placed is not considered a business day.

The company reserves the right to update shipping rates from time to time without prior notice.

The shipping rate applicable to an order is the rate displayed on the website at the time the order is placed. If shipping rates are updated before the customer completes the order, the customer will be charged according to the updated rates.

Delivery Times & Delays

All delivery times provided are estimated and depend on the Courier Service. Accordingly, the company cannot guarantee a specific delivery date, although we make every reasonable effort to ensure that orders are delivered on time.

The company is not responsible for delays in the delivery of products.

The company is not responsible for any delay, disruption, or failure to deliver an order caused by force majeure or events beyond the reasonable control of the company, the Courier Service, or Israel Post, including, without limitation, wars, strikes, natural disasters, security-related events, pandemics, lockdowns, computer system failures, telephone system failures, email service disruptions, changes in the security or health situation, or other circumstances beyond the company’s or Courier Service’s control.

If an order cannot be delivered for a reason attributable to the customer—including, without limitation, providing incorrect, incomplete, or inaccurate shipping information when placing the order, or refusing to accept the shipment—the customer will be responsible for the applicable shipping costs.